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Troubleshooting Solutions
1. Dies do not cut all the way through.
Only cut the recommended number of pieces of material and make sure the
complete Step Shim Assembly is in the machine. If dies do not cut all the way
through with the recommended number of pieces and the Step Shim Assembly
is in the machine, then the Cutting Pad is worn out. If Cutting Pad is worn on
one side only, turn Cutting Pad over for a fresh cutting surface. If worn on both
sides, properly discard and replace with a new Cutting Pad. Review Replacing
the Cutting Pad (page 11).
If problem still exists, add one or more Mylar Shims under the Cutting Pad
until proper cutting is achieved. Always leave the Step Shim Assembly in the
machine. Review Replacing the Cutting Pad (page 11).
2. Upper or lower part of die does not cut.
With a Standard Die, make sure it is centered under the Pressure Plate or try
positioning the portion not cutting further under the Pressure Plate. With an XL
or DC die, try cutting an extra time in the middle of the die.
3. Dies cut through only part of letter or design.
If solutions 1 and 2 have been tried and the dies still don't cut completely, try
cutting fewer pieces of material at a time. Very large or intricate shapes (e.g.,
Snowflake or Spider) require more pressure and may not cut through as many
thicknesses.
4. Edges of letters not smooth.
Cutting Pad is rough. Turn Cutting Pad over. If both sides are worn, replace with
a new Cutting Pad. Review Turning Over or Replacing the Cutting Pad (page 11).
5. Paper letters/shapes come out wrinkled or "embossed."
Press the handle down only far enough to cut (about 3/4 of the way down) or
cut fewer sheets. Center die under the Pressure Plate.
6. Center of Cutting Pad is wearing out quickly.
Keep Standard Dies centered under the Pressure Plate but vary die placement
from side to side for even wear across the entire Cutting Pad.
7. Die rubber worn, missing or loose.
Use yellow woodworking glue to attach loose rubber to the dies. If the rubber is
worn or missing, call customer service.
8. Rubber does not eject all parts of the cut material.
Use the Die Pick to remove excess material after each use. If rubber is worn or
missing, call customer service.
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