• damages caused by dry operation
• damages caused by calcification
• damages due to chemical or electrochemical influences
• damages due to incorrect voltage, lightning stroke, voltage surges
• damages caused by the intrusion of foreign objects or electromechanical influences
• corrosion damage due to aggressive, non-potable water
• damages caused by delayed renewal of the protective anode of the hot water tank
• In the case of third-party interventions not expressly ordered by Austria Email, the warranty shall become null
and void even if this intervention is by a licensed electrician.
• Austria Email shall not accept repair and replacement part costs from third parties.
• The provision of warranty services does not renew or prolong the warranty period.
• Claims going beyond the warranty, in particular claims for damages and consequential damages, are excluded
to the extent to which this is lawfully permitted.
• The general terms and conditions of Austria Email shall remain applicable in their entirety to the extent to
which they are not altered by these terms of warranty. Services performed outside the scope of the terms of
warranty shall be charged.
Warranty exclusions
Claims going beyond or claims different from those mentioned above for the warranty are excluded. Austria
Email shall not be liable for business interruptions, loss of profit, loss of data and information.
Costs
In cases where a repair becomes necessary, please provide the warranty certificate and proof of purchase; trans-
port costs and responsibility are for your account. During the warranty period, Austria Email shall bear the ma-
terial costs that arise from the repair of the appliance by an authorized workshop. If repair is performed at your
home, the costs for the journey time and for the vehicle shall be invoiced to you after the end of the first year of
the warranty period.
WARRANTY - AUSTRIA
Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1.
The prerequisite for honoring of warranty terms on the part of the manufacturer (hereinafter referred to as
Manufacturer) is presentation of a paid invoice for the purchase of the appliance in question, whereby the
identity of the appliance including model and fabrication number must be indicated on the invoice and pre-
sented by the claim applicant. The General Terms and Conditions, Terms and Conditions of Sale and Delivery
of the manufacturer shall apply exclusively.
2.
The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is
prescribed legally or in the installation and operation guide, have been performed by an authorized electri-
cal technician or installer who has followed all the required regulations. The hot water tank (excluding outer
jacket or plastic cover) must be protected from exposure to direct sunlight to prevent discoloration of the
polyurethane foam and possible cracking of plastic parts.
3.
The area in which the appliance is operated must be kept from freezing. The unit must be installed in a
location where it can be easily accessed for maintenance, repair and possible replacement. The costs for any
necessary changes to the structural conditions (e.g. doors and passages too narrow) are not governed by
the guarantee and warranty declaration and therefore shall be rejected on the side of manufacturer. When
erecting, installing and operating the water heater in unusual locations (e.g. attics, interior rooms with wa-
ter-sensitive floors, closets, etc.), provision must be made for possible water leakage and means provided for
catching the water with a corresponding drain to avoid secondary damage in the context of product liability.
4.
Warranty claims will not be honored for:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or
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