•NOTE: If your modem is not listed and/or you do not see a series of
commands and responses, make sure that your cables are attached
correctly to your computer. If your modem is still not working, refer to
the "Troubleshooting" section of the User Guide on the Installation
CD-ROM. To verify that your modem is functioning properly, repeat the
steps listed for your operating system.
Support Resources
If you have not fixed your problem after trying the suggestions in the
"Troubleshooting" section of this guide, you can receive additional help via one
of these convenient resources:
1.
Visit the U.S. Robotics Web site
Many of the most common difficulties users experience have been
addressed in the FAQ and Troubleshooting Web pages for your specific
product. Your product ID is USRxx3453. You may need to know this to
obtain information on the U.S. Robotics Web site. Go to:
http://www.usr.com/support
2.
Contact the U.S. Robotics Technical Support Department
Technical questions about U.S. Robotics modems can also be answered by
technical support specialists.
Country
Telephone
United
(888) 326-
States
6099
Canada
(877) 289-
0245
UK
0870 844
4546
France
0825 070 693
Germany
0180 567
1548
Italy
848 80 9903
Russia
+49 180 567
1548
Online
http://www.usr.com/emailsupport
http://www.usr.com/emailsupport
Hours
9:00 A.M.– 5:00 P.M.
CST Monday – Fri-
day
9:00 A.M.– 5:00 P.M.
CST Monday – Fri-
day
9:00 A.M.– 5:30 P.M.
Monday – Friday
9:00 A.M.– 6:00 P.M.
Monday – Friday
8:00 A.M.– 6:00 P.M.
Monday – Friday
9:00 A.M.– 6:00 P.M.
Monday – Friday
9:00 A.M.– 5:30 P.M.
Monday – Friday
13