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Message
Impossible
to receive/
send SMS &
photos
Files do not
open
The screen
does not
turn on
when I
receive a call.
No sound
Hangs up or
freezes
Appendix
Possible causes
Memory full
Unsupported file
format
Proximity sensor
problem
Vibration mode
Intermittent
software problem
Possible corrective measures
Delete some data, such as
applications or messages from
your phone to make more memory
available.
Check the supported file formats.
If you use a protection tape or case,
make sure it has not covered the
area around the proximity sensor.
Make sure that the area around the
proximity sensor is clean.
Check the settings status in the
sound menu to make sure you are
not in vibration or no interruptions
mode.
If the screen freezes or the phone
does not respond when you try to
operate it, remove the battery and
reinsert it. Then power the phone
back on.
OR
Try to perform a software update
through the website.
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