TROUBLESHOOTING
The following Troubleshooting Guide is provided to help you resolve issues that may arise
with common usage of the machine.
PROBLEM
›
Power Cord not plugged in
›
Power Button not turned on
›
Solution Hose Tool Connection is
not installed properly
NO POWER
›
Power needs "reset"
›
Not pressing Cleaning Solution
Trigger
›
Clean Water Tank is empty or low
›
Clean Water Tank is not locked or
installed correctly
NO / LOW
›
Valve of Clean Water Tank is
SPRAY
clogged
›
Solution Hose Tool Connection is
not installed properly
›
Dirty Water Tank Is full
›
Dirty Water Tank is not locked or
installed correctly
NO / LOW
›
Vacuum Hose Tool Connection is
SUCTION
not installed properly
›
Kink or obstruction in Vacuum Hose
›
If something is lodged in the Brush
Roll, brush will stop rotating
ROTATING
BRUSH DOESN'T
ROTATE
If you are not able to resolve or have other questions, call the customer service hotline at 1-800-784-3628.
r u g d o c t o r . c o m
|
1 - 8 0 0 - 7 8 4 - 3 6 2 8
POSSIBLE REASON
HOW TO FIX
›
Plug Power Cord into wall outlet.
›
Press Power Button to "TOOL" position
›
Disconnect plastic Solution Hose Tool Connection
at end of small tubing and wire by pinching on
top and bottom. Reconnect Solution Hose Tool
Connection, making sure it clicks into place. Check
additional connections to ensure they are installed
properly.
›
There may be times when you will need to "reset"
the power if not working. To do so, turn the power
button on the Pro Deep Machine to "CARPET"
for 30 seconds. Then turn it back to the "OFF"
position. Wait 30 seconds, then turn power button
back to "TOOL".
›
Press and hold Cleaning Solution Trigger.
›
Fill Clean Water Tank with water and solution.
›
Lift up Clean Water Tank, and place back into
position. Tank should click into place when
positioned properly.
›
Remove valve from bottom of Clean Water Tank.
Clean with warm soapy water.
›
Unwrap Hose, and disconnect plastic Solution Hose
Tool Connection at end of small tubing and wire by
pinching on top and bottom. Reconnect Solution
Hose Tool Connection, making sure it clicks into
place. Check additional connections to ensure they
are installed properly.
›
Empty Dirty Water Tank and replace empty tank
when finished.
›
Lift up Dirty Water Tank and place back into
position.
›
Unwrap Hose and disconnect Vacuum Hose
Tool Connection at end of large vacuum hose.
Reconnect Vacuum Hose Tool Connection, making
sure it is fully inserted into the opening.
›
Unkink or remove obstruction in Vacuum Hose.
›
Turn machine off and unplug Power Cord from
outlet. Check that there is nothing stopping
the brush roll from rotating. The Brush Roll
can be removed by one screw on the bottom
of the Motorized Upholstery Tool if necessary.
Clean and check that the Brush Roll spins freely.
Replace the Brush Roll and secure with screw,
then plug in the machine and turn the machine
on to continue cleaning.
9