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SONOFF TECHNOLOGIES CO., LTD.
Q: Why there is no sound when I communicate with the camera on my smartphone?
A: Make sure that you enable "Talk" function on your smartphone. If it doesn't receive
the sound from the camera, please check if the microphone is muted.
Q: How to play back video recordings? Can the videos of TF card be played on my
computer?
A: Power off the camera and insert the TF card on your computer to play back videos.
Q: How to enable "Activity detection reminder" on the eWeLink APP?
A: Tap "
" on the upper right corner on the camera page, access setting page and
enable "Activity detection reminder", then select the right one from "high, medium
and low sensitivity" and turn on "Sound Alert". The camera will alarm once any
motion is detected.
Q: Why videos get stuck when playing?
A: To ensure videos are playing fluently, please connect broadband network. We
recommend to use the uplink broadband of 2Mbps for the camera and the downlink
broadband of 2Mbps for the smartphone. The videos may get stuck if the camera is
connected to a Wi-Fi network that many users connected, please plug the Ethernet
cable and try.
Q: How to avoid triggering false alarms?
A: The motion detection is used to monitor object movement rather than human movement,
so ray of light, shadow of trees, flying animal can trigger activity detection reminder.
To prevent triggering false alarms, please set the motion detection sensitivity the
"low level".
Cautions
Don't expose the camera to sun for very long.
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Don't get the camera wet or leave it where it can get wet.
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If videos gets blurred, please wipe the lens using a cloth with alcohol to keep clean.
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To avoid to disturb neighbors and ensure the speaker a long lifetime, please don't
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get motion detection alert on for very long.
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