Returns - Chauvet DJ Obey 70 Manual De Usuario

Returns

Page 18 of 72
In case you need to return a product or request support, follow the procedure below:
·
If you live in the U.S., contact Chauvet World Headquarters (see
·
If you live in the UK or Ireland, contact Chauvet Europe Ltd. (see
·
If you live in Mexico, contact Chauvet Mexico (see
·
If you live in Benelux, contact Chauvet Europe BVBA (see
·
If you live in any other country, DO NOT contact Chauvet. Instead, contact your
distributor of record. See
U.S., United Kingdom, Ireland, Mexico, or Benelux.
If you live outside the U.S., United Kingdom, Ireland, Mexico, or Benelux,
contact your distributor of record and follow their instructions on how to
return Chauvet products to them. Visit our website for contact details.
Call the corresponding Chauvet Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared
to provide the model number, serial number, and a brief description of the cause for
the return.
You must send the merchandise prepaid, in its original box, and with its original
packing and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of
paper and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
The RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from
inadequate packaging will be your responsibility. FedEx packing or double-boxing
are recommended.
Chauvet reserves the right to use its own discretion to repair or replace
returned product(s).
Contact
www.chauvetlighting.com
Obey™ 70 User Manual Rev. 6
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