4. The data contained in the products are under no circumstances covered by any warranty whatsoever, nor are they to be considered during the physical repairing
process of the products. AID guarantees absolute confidentiality of the data.
5. AID does not cover the incorrect configuration or instalation of the software / hardware on the part of the client, neither as a component nor as a peripheric,
included prives / controllers included.
6. The legislation on guarantees sets certain limits. "the guarantee does not cover additional components such as batteries, nor any elements that are subject to
maintenance due to its use such as earphones". These accessories have a 6 months guarantee.
7. Waterproof bags have a 48-hour trial period, such as indicated on the product itself, therefore once this time period is elapsed they will no longer be covered by
any guarantee.
8. Final users do not need to send us the device accessories, especially if they are not the original ones, since we will not be held responsible for them.
CASES:
1. If the product is out our guarantee, the AID technical department will facilitate a budget for the repair by fax or e-mail. Said budget will need to be authorized in
writing, sealed and signed, and the user will have to satisfy the repair fee as well as the freight.
2. If the budget is not accepted a diagnosis fee will be charged. (6€)
3. Repairs have a 90 days guarantee, provided that the breakdown is under the same concept and in the case of budgeted breakdowns alone.
B – All the freight costs for the product will be covered by AID using only the transportation company designed by AID following the authorization procedure.
The expenses derived from incorrect or unjustified returns on the part of the client will be covered by the client alone.
C – Any incidence detected at the moment of the reception of the merchandise must be immediately notified at the AID Post-Sales Department:
in compliance with Article 366 from the Code of Commerce, AID will not consider complaints about breakages, shocks or absence of
boxes or pieces 24 hours after the delivery of the merchandise.
In the case of shipments originated in Canarias, Ceuta and Melilla, AID will not pay the customs tax nor any kind of reimbursable expenses.
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