Zipy Iguana Manual Del Usuario página 83

CASES:
1. If the product is out our guarantee, the AID technical department will facilitate a budget for the
repair by fax or e-mail. Said budget will need to be authorized in writing, sealed and signed, and the
user will have to satisfy the repair fee as well as the freight.
2. If the budget is not accepted a diagnosis fee will be charged. (6€)
3. Repairs have a 90 days guarantee, provided that the breakdown is under the same concept and in
the case of budgeted breakdowns alone.
B – All the freight costs for the product will be covered by AID using only the transportation
company designed by AID following the authorization procedure.
The expenses derived from incorrect or unjustified returns on the part of the client will be covered
by the client alone.
C – Any incidence detected at the moment of the reception of the merchandise must be immediately
notified at the AID Post-Sales Department: [email protected] in compliance with
Article 366 from the Code of Commerce, AID will not consider complaints about breakages, shocks
or absence of boxes or pieces 24 hours after the delivery of the merchandise.
In the case of shipments originated in Canarias, Ceuta and Melilla, AID will not pay the customs tax
nor any kind of reimbursable expenses.