Warranty - Joerns P.R.O. Matt Plus Manual De Servicio

Joerns Healthcare Warranty Program
for P.R.O. Matt® Plus Support Surfaces
Joerns Healthcare (Joerns) warrants the P.R.O.
Matt Plus mattress to be sold free from defects in
workmanship and materials under normal and proper
use for a period of two (2) years. The cover warranty
period is one (1) year. Damages arising from improper
use will not be covered by this warranty.
The control unit (PMP-CU) will be covered for a period
of one (1) year.
Improper use is defined as those caused by:
• Burns
• Chemical
• Needle punctures, cuts, or abrasions
• Excessive loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling, and/or cleaning
• Failure to use in the manner indicated in the P.R.O.
Matt Plus user manual
Any modification, repair, or alteration done to the
P.R.O. Matt Plus that was not authorized in writing by
Joerns Healthcare will void this warranty.
Joerns will pay shipping and handling costs incurred in
relation to this warranty for the period of one (1) year.
Thereafter, those fees will be the sole responsibility of
the purchaser. Any claims must be submitted to Joerns
in writing within the defined warranty period.
Post Acute, Acute, HomeCare
2430 Whitehall Park Dr. Ste 100
Charlotte, NC 28273
(P) 800.826.0270
(F) 800.457.8827
www.joerns.com • email: [email protected]
VA/Government Canadian Office
19748 Dearborn Street 35 Consortium Court
Chatsworth, CA 91311 London, ON Canada N6E 2S8
(P) 800.966.6662 (P) 866.546.1151
(F) 800.232.9796 (F) 519.451.8662
Joerns reserves the right to repair or replace the
mattress or mattress components free of charge
during the warranty period. Substituted components
will be of equal or greater quality. No returns,
allowances, credits, discounts, charge-backs, or other
deductions will be made without Joerns's prior written
authorization.
This warranty is the only warranty applicable to the
P.R.O. Matt Plus and there are no other warranties,
expressed or implied, and no one other than Joerns
has the authority to modify this warranty.
Joerns liability will not exceed the purchase price (plus
any shipping/handling fees) of the mattress. Joerns
disclaims any liability for consequential damages
arising from a breach of this warranty.
All warranty claims must have an assigned Joerns
Return Authorization (RA) number. Returned products
are subject to inspection. It is the sole discretion of
Joerns personnel to determine if the claim is billable or
a non-charge warranty replacement.
Note to purchaser: please be advised that some
fabric will stretch and all foam (regardless of chemical
composition) and padding will compress during the
product lifecycle. This is normal and is not included
in this or any other warranty applicable to this
product. The P.R.O. Matt Plus warranty is void if the
manufacturer's tag is removed from the mattress.
Manufactured for:
Joerns Healthcare
2100 Design Road
Arlington, TX 76014
United Kingdom and
Other Countries
+44 (0)844 811 1156
+44 (0)844 811 1157
© 2020 Joerns Healthcare • 6110394 RevC • 20-2539 • MAN1 • AL300466 V1.01
Netherlands
+31 (0)30 6363700
+31 (0)30 6363799