Safety Instructions; Troubleshooting - ACME SH2102 Manual De Usuario

App design and functionality might be different after updates.
Now you can control your smart devices with your voice
For Google Assistant:
Ok Google, is the front door open?
Ok Google, is the front door closed?
For Amazon Alexa:
Alexa, is the front door locked?
Alexa, is the front door unlocked?

Safety instructions

• Do not disassemble the product or remove any parts.
• Do not put the product into water or any liquid.
• Do not put the product close to heat source or expose it to high temperature.
• This product is intended for indoor use only.

Troubleshooting

Problem
Not getting notifications
Tampered alarm
notifications appear often
Cannot connect to the device
The device turned off
unexpectedly
Cannot connect to the
device from outside of
my home network
Waste Electrical and Electronic Equipment (WEEE) Symbol
The use of the WEEE symbol indicates that this product may not be treated
as household waste. By ensuring this product is disposed of correctly, you
will help protect the environment. For more detailed information about the
recycling of this product, please contact your local authority, your
household waste disposal service provider or the shop where you
purchased the product.
2) You will be re-directed to the account link
page. Type in your Smart Life account and
password; don't forget to select the country/
region where your account belongs to. Then
tap Link Now to link your Smart Life account.
The country/region, the account, and the
password must match exactly/be the same
with the Smart Life account. Close the window
when Alexa has been successfully linked with
Smart Life notice is prompted out.
Solution
• Make sure that all permissions are given for
your, application in phone settings.
• Check your settings menu and make sure
that notifications are allowed for Smart Life
application.
• Make sure that your device is mounted and
closed properly.
• Make sure that your device is connected to a
2.4 GHz Wi-Fi network. 5 GHz Wi-Fi network is
not supported.
• Make sure that the device is within the range
of the Wi-Fi network and has a strong signal.
• Make sure that your wireless router/access
point or the network provider is not blocking
the P2P (peer to peer) networking.
• Your Wi-Fi network may have turned off.
Please check and restart your router.
• Change the batteries.
• Because of different routers, make sure
that your router/access point has a port
forwarding enabled to access the device. For
detailed information, contact your network
provider.
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