Troubleshooting Tips; Before You Call For Service - Monogram ZGU36ESLSS Manual Del Propietário

Before you
call for service
49-80818
Save time and money! Review the charts on the following pages first and you may not need to
call for service.
Problem Possible Causes
Burners have The combustion quality of burner
yellow or flames needs to be determined
yellow-tipped visually.
flames
Control knobs Knob isn't pushed down.
will not turn
Burners do not Plug on cooktop is not completely
light inserted in the electrical outlet.
Gas supply not connected or
turned on.
A fuse in your home may be blown
or the circuit breaker tripped.
Burner parts not replaced correctly.
The electrodes under the burners
are soiled.
Cooktop is locked.
The igniter hole (on some models)
is plugged.
Ticking sound Control knob is still in the LITE
of igniter position.
persists after
burner lights
Auto-reignition feature is attempting
to re-ignite flame.
Top burners Improper burner assembly.
do not burn
evenly
Burner slots on the side of the
burner may be clogged.
Unresponsive Keypad is dirty
keypad
A fuse in your home may be blown
or the circuit breaker tripped.
Timer control panel glass is wet
around its edges.

Troubleshooting Tips

Stainless Steel Gas Cooktops
What To Do
Determine the quality of flames visually. Normal
burner flames should look like (A) or (B).
Long, bright yellow flames are not normal.
Normal flames may show signs of an orange tint
when well heated or signs of flickering orange
due to particles in the gas or air.
To turn from the OFF position, push the knob
down and then turn.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
See the Installation Instructions that came with
your cooktop.
Replace the fuse or reset the circuit breaker.
See the Cleaning the Cooktop section.
See the Cleaning the Cooktop section.
Unlock the cooktop. See the Using the Cooktop
section.
See the Cleaning the Cooktop section.
Turn the knob out of the LITE position to the
desired setting.
Turn the burner off and relight. If ticking is still
present, call for service.
While in its lowest setting, the flame can be
shifted away from the burner's flame sensor by
drafts around the cooktop. Turn down or redirect
any fans or ventilation equipment operating
around the cooktop until sparking ceases.
Make sure the burner caps are seated correctly.
See the Care and Cleaning of the range section.
Remove the burners for cleaning. See the Care
and Cleaning of the range section.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Dry the edges as best as possible and wait
several minutes for the timer buttons to become
responsive again.
(A) Soft blue flames—
Normal for natural gas
(B) Yellow tips on
outer cones—
Normal for propane gas
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