FREQUENTLY
ASKED QUESTIONS
Why is my brewer not heating to 200°F?
The Technivorm Moccamaster coffeemakers operate on the scientific
principle of bringing water to a boil. It is this boiling action that causes
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the transfer of water to the brew-basket. The brewer is designed to
move the proper amount of water (10 oz.) in the correct amount of
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time (approx. 4 minutes). This is the correct water contact time needed
for the proper extraction.
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What is the total brewing time for my Technivorm?
The complete brewing cycle should take about 4 minutes. However,
if the coffee brewer is not descaled regularly, the scale/lime buildup
could result in a slower brew time or simply cease functioning – the
light will be on, but the water transfer will not function until descaled
with a product like Dezcal™ by Urnex®.
Why doesn't the Technivorm have a timer?
A great cup of coffee starts with cool, fresh, filtered or bottled water
and freshly ground or pre-ground packaged coffee to achieve the
perfect cup. When water is left in the water reservoir overnight, it is de-
pleted of oxygen, which is essential to brewing a perfect cup of coffee.
Note: Technivorm Moccamaster is fast; it only takes about 40 seconds
to start the brew process, with completion in approx. 4 minutes.
Does the brewer automatically "shut off" after a set period?
Yes, the brewer turns off automatically after the water is transferred.
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Note: Please allow time for the coffee to flow from the brew-basket
into the cup before removal.
Why does this brewer have so many removable parts?
Parts that come in contact with coffee have been designed to be
removable for cleaning and replacement purposes. Clean equipment is
critical to brewing good coffee.
How do I order replacement parts?
Contact your local retailer for parts, which may also be ordered online
at www.moccamaster.com/parts or by calling Technivorm Moccamas-
ter Customer Service at 1.855.662.2200.
See page 11 for replacement parts.
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