Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try the troubleshooting tips below:
1. Are the USB Micro-B cables that shipped with the product
connected and plugged into a working power source? For the
product to function properly, it must be connected to and receiving
power from the USB Micro-B cables.
2. Was the power to the DisplayPort source turned off prior to
installation? If not, restart your computer.
3. What resolution are you trying to reach? See the Product
Features and Installation sections in this manual for details
on maximum distance and resolution. The shorter the extension
distance, the higher the resolution you will be able to obtain. If
you are not able to receive an acceptable image, try lowering your
computer's video resolution or adjusting the refresh rate.
4. What type of cabling are you using? Inferior cabling can result in
poor performance, so it is important you use cables that can support
the video resolution you are trying to obtain. To achieve maximum
distance and resolution, 24 AWG solid-wire UTP cable (such as N202-
Series cables) must be used.
5. Test your cables to ensure they are working properly.
For example, connect your Cat5e/6 cable between a computer and
a network to verify that it establishes a network connection.
6. Do you have any patch panels or other devices between the
transmitter and receiver units? DisplayPort to HDMI over Cat5
Extender Kit is designed to connect directly from the transmitter to
the receiver via UTP cable. The more connection points between the
source and the remote monitor, the more likely signal degradation
will occur, causing poor performance. If you have a patch panel or
other device in between, it should be removed from the installation.
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