Idiomas disponibles
Idiomas disponibles
7
Troubleshooting support
7.1
General information
What to do if there is an issue:
> Switch the product off and then on again.
> Follow the instructions below.
> If the product still does not work properly, contact [email protected].
> Have the article number at hand. The article number can be found in the Technical
Data at the end of the user manual, on the packaging label, on the product label, in
the mounting instructions and in the app.
[}App] Menu – Device guide – Device management – Device information
7.2
Troubleshooting support
Problem
LED display (seat unit)
The LED display flashes
(red, green) or a beep
sounds.
The LED display flashes
orange.
General problems
Product does not work.
Potential cause
Malfunction
Descaling is necessary.
The product is switched
off (power button/status
display is off).
The product is in standby
mode (power button/
status display lights up
red).
Solution
> Switch off the product.
> Disconnect the power
supply.
> Close the stop valve to
interrupt the water
supply.
> Contact
> Descale the product.
> Press Power button/
status display (LED)
once, to deactivate the
flashing.
> Switch on the product.
> Activate the product.
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