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FAQS and Solutions
If you have any questions about the phone, please find the solutions from the table below.
FAQs
Causes
Poor
When you use your phone at poor
reception
reception areas, for example, near
high rise buildings or base rooms,
the radio wave cannot be
transmitted effectively.
When you use your phone at
network traffic congestion, such as
working time and off-duty time, the
congestion can result in poor
reception.
This is related to the distance to base
station in question.
Echoes or
The trunk line of network is in bad
noises
condition. It is a regional problem.
In some areas, the call lines are in
bad condition.
Shorter
The standby time is relevant to
standby time
network settings.
Replace the batteries
When no signals are received, your
phone will continue searching for
base stations, thus consuming a large
amount of battery power and
reducing standby time.
Failed to turn
The battery power is used up.
on your
phone
SIM card
The SIM card is damaged.
error
The SIM card is not properly
installed.
The metallic face of the SIM card is
contaminated.
Failed to
The SIM card is invalid.
connect to
the network
Beyond the GSM coverage.
The signal is feeble.
Failed to
The call barring feature is used.
make a call
The fixed dialing number feature is
used.
PIN code
Enter incorrect PIN codes for three
Solutions
Avoid this as far as you can.
Avoid this as far as you can.
You may ask the network
service provider to provide
service coverage map.
Hang off the call and dial
again. Choose another
better line.
In poor reception areas,
turn off your phone
temporarily.
Change with a new battery.
Use your phone at strong
signal areas or Turn off the
phone temporarily.
Check the battery power
level or charge the battery.
Contact your network
service provider.
Ensure the SIM card is
properly installed.
Wipe the face with a clean
cloth.
Contact your network
service provider.
Consult the network service
provider for service areas.
Retry at a stronger signal
area.
Cancel the call barring
settings.
Cancel the fixed dialing
number settings.
Contact your network
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