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, from the
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legal compliance guarantee applicable in the country of marketing. For further information
on the legal compliance guarantee, please refer to your retailer's T&Cs of Sale (General
Terms and Conditions of Sale).
What is covered by the Qilive guarantee?
A Qilive guarantee covers the repair or replacement with equivalent features of your Qilive
appliance if it is found to be defective due to a material fault or a manufacturing fault during
the guarantee period.
Repaired or replaced products may include new and/or repackaged hardware and
components.
If the product cannot be repaired or replaced, Qilive will refund the purchase price
indicated on the proof of purchase.
What isn't covered by the Qilive guarantee?
Qilive appliances are designed and manufactured to continuously offer high performances
in normal domestic environments. If a Qilive appliance is used in line with the intended
usage and it breaks down during the guarantee period, we are liable to repair or replace it.
Nevertheless, in some circumstances the Qilive guarantee does not cover the repair or
replacement of an appliance. These circumstances are clearly indicated. The following
cases are not covered:
● Normal wear, including aesthetics (e.g. scratches, dents or vandalism) and parts which
● Damage or issues caused by incorrect use or use which doesn't comply with the serial
plate or the user manual, or by an accident or alteration.
● Damage caused by failure to comply with the appliance's maintenance
recommendations.
● Use or storage conditions which are detrimental to the good conservation of the
appliance (oxidation, corrosion), use of energy, use or installation non-compliant with the
manufacturer's instructions, or negligence or use of peripherals, software or consumab s
which are unsuitable.
● Professional, collective, industrial or commercial use of the product, or use for purposes
other than normal domestic purposes in the country where it was purchased.
● Damage caused by external sources, such as transport, weather conditions, electrical
outages or power surges.
serial numbers.
● Damage caused by any intervention of non-authorised persons.
● Software updates as a consequence of changes to network settings
● Damage caused by elements external to the appliance (foreign bodies, insects, etc.)
● Appliance content - freezer, washing machine, etc. - (food, clothing, etc.)
● Product failure resulting from the use of third-party software to modify, change or adapt
the product as supplied.
● Product failure resulting from use of the product without the accessories supplied with it
or approved by Qilive.
The customer is responsible for regularly backing up the data contained on their hard disk
or in the internal memory of their device, and this before any claim is submitted.
Qilive cannot be held liable for the loss or destruction of stored data, nor may it be
held liable for damage caused to software resulting from, in particular, a restoration or
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