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Troubleshooting
Camera is Not Powering On
If your camera is not powering on, please try
the following solutions:
• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A power
adapter. When the green light is on,
the battery is fully charged
If these won't work, contact Reolink Support.
Failed to Scan QR Code
on the Phone
If you cannot scan the QR code on your
phone, please try the following solutions:
• Remove the protective film from the camera
lens.
• Wipe the camera lens with a dry paper/
towel/tissue.
• Vary the distance between your camera
and the mobile phone so that the camera can
focus better.
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• Try to scan the QR code under sufficient
lighting.
If these won't work, contact Reolink Support.
Failed to Connect to WiFi During
Initial Setup Process
If the camera fails to connect to WiFi, please
try the following solutions:
• Ensure that you have entered the correct
WiFi password.
• Put the camera closer to your router to
ensure a strong WiFi signal.
• Change the encryption method of the WiFi
network to WPA2-PSK/WPA-PSK
(safer encryption) on your router interface.
• Change your WiFi SSID or password and
make sure that SSID is within 31 characters
and password is within 64 characters.
If these won't work, contact Reolink Support.
Specification
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Size: 98 x 122 mm
Weight (Battery included): 481g
For more specifications, visit the
Reolink official website.
Notification of
Compliance
CE Declaration of Conformity
Reolink declares that this device is in
compliance with the essential requirements
and other relevant provisions of Directive
2014/53/EU and Directive 2014/30/EU.
UKCA Declaration of Conformity
Reolink declares that this product is in
compliance with Radio Equipment
Regulations 2017 and Electromagnetic
Compatibility Regulations 2016.
FCC Compliance Statements
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
Note: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is
no guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the following
measures:
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