Troubleshooting.
WARNING: Failure to disconnect power supply prior
to troubleshooting any wiring issues may result in
serious injury.
Problem: Fan fails to operate.
Solutions:
1. Check wall switch to fan.
2. Check to be sure fan is wired properly.
3. Learning process between fan and remote control
transmitter may not have been successful and code
was not activated. Turn off power and repeat
instructions for SET button in Section 10 (page 11).
4. Check that red light on remote control transmitter
turns on when a button is pressed indicating that the
battery is good.
5. Verify receiver is wired properly.
6. Verify that molex connections in light kit are
connected properly.
Problem: Light kit (optional) not lighting.
Solutions:
1. Check wall switch to fan.
2. Check to be sure wires in canopy are wired properly.
3. Verify that molex connections in light kit are
connected properly.
4. Learning process between fan and remote control
transmitter may not have been successful and code
was not activated. Turn off power and repeat
instructions for SET button in Section 10 (page 11)
Problem: Fan operates but light fails (if applicable).
Solutions:
1. Check to be sure wires in canopy are wired properly.
2. Verify that molex connections in light kit are
connected properly.
Problem: Fan and light fail to operate with remote
control.
Solutions:
1. Check battery power to remote control transmitter.
2. Learning process between fan and remote control
transmitter may not have been successful and code
was not activated. Turn off power and repeat
instructions for SET button in Section 10 (page 11).
Problem: Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs. If no blade balancing kit is provided,
please call Customer Support, 1-800-486-4892, to request
one.
2. Check to be sure set screw(s) on motor housing yoke
is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
KHLI2208
Warranty.
CRAFTMADE LIMITED LIFETIME WARRANTY:
CRAFTMADE warrants this fan for use as intended under
the following provision: CRAFTMADE will replace any
fan which has faulty performance due to a defect in
material or workmanship or fails to operate satisfactorily
when failure results from normal use. Contact Craftmade
Customer Service at 1-800-486-4892, Option 1 or via
In the event a product is no longer available,
CRAFTMADE will make best efforts to offer a
comparable product or credit towards another
CRAFTMADE fan.
The purchaser shall be responsible for all costs
incurred in the removal and reinstallation.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or
other parts due to time or exposure to salt air is
specifically exempted under this warranty. Shades and
light bulbs are not covered by this warranty but will be
replaced if found broken at time of purchase.
Neither CRAFTMADE nor the manufacturer will assume
any liability resulting from improper installation or use
of this product. In no case shall the company be liable
for any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply
in states where prohibited.
Parts, Replacement or
Technical Assistance.
For parts, replacement, technical assistance or
additional information, please have the fan
model number, name or picture available and
contact Craftmade in one of the following ways:
Customer Support:
1-800-486-4892, Option 1
Technical Support:
1-800-486-4892, Option 2
Email:
www.craftmade.com
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