Idiomas disponibles
Idiomas disponibles
FREQUENTLY ASKED QUESTIONS
Q
Where is my serial number?
Q
Why is my unit putting out
very little steam?
Q
What is the ALTUS's steam
temperature?
Q
Why is the power light red?
Q
Can I add essential oils to
the medicine cup?
Q
Can I add medicinal inhalants
directly to the water tank?
Q
Can I order replacement
parts?
For any other questions or issues, contact our humidifier experts!
They are ready by phone, email, or chat.
phone 800.547.3888
A
Your serial number is on the sticker on the bottom of
_ _ _ _ _ _ _ _ _ _
your unit. You can write it here for future reference:
A
•
Check that your ALTUS is on a level surface.
•
Make sure your humidifier is full of water.
•
Filtered and distilled water can produce less steam.
Try switching to another water type.
•
Adding one or two pinches of salt can help the
heating process.
A
The ALTUS is manufactured to reach 160 degrees.
Household temperatures can sometimes affect this.
A
Your ALTUS is out of water.
A
Yes, the medicine cup can be used for medicated
inhalants (like menthol liquid) or essential oils.
A
No, this will damage your ALTUS.
A
Yes! Your ALTUS's parts and their part numbers are
listed on page 2.
envelope [email protected]
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