Twin Star Home Duraflame 13HM7999-E451 Manual Del Usuario página 7

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TROUBLESHOOTING
Problem
Display shows "
"
Display shows "
"
Display shows "
"
Display shows "
"
Beeping Sound.
Heater does not blow
warm air.
The heater is taking a long
time to reach desired room
temperature.
Temperature will not
change.
Buttons do not work.
Control panel does not
illuminate.
Remote control is not
working when buttons
are pressed.
A647
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Root Cause
Corrective Action
The thermostat sensor is
Unplug the heater, remove the back panel of the heater and check that the
broken or disconnected.
thermostat is plugged into the main circuit board. If this does not solve the
problem, contact customer service for a replacement thermostat sensor.
The thermostat sensor is
Contact customer service for a replacement thermostat sensor.
broken.
Inspect the heater and check that the air inlets and outlets are not blocked as this
Manual Reset overheat
may cause overheating. Unplug the heater for 30 minutes and allow it to cool
protection has triggered.
down. Replug and operate, but monitor the heater for signs of overheating. If the
problem persists, discontinue use of the heater and contact customer service.
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, so overheating of
Power cord overheating
the outlet may occur even if it has not occurred with the use of other appliances.
protection has activated.
During use check frequently to determine if your plug, outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
An object is too close to
Verify there is a 3 foot clear space in front of the heater air outlet.
the front of the heater
potentially obstructing
To disable the Proximity Sensor safety function press and hold the ECO MODE
the air outlet.
button for 10 seconds.
Normal operation. Heater will continue to run for several minutes before
Cool down cycle
shutting down. Times will vary based on temperatures. During this time cool
air will blow.
Perform a master reset; turn off and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging unit
Not reaching set
back in. Once unit is plugged back in continue to hold button for 5 seconds and
temperature.
then release. Turn unit back on and temperature should flash 72 degrees then
display the ambient room temperature.
Not reaching set
Unit is designed to be used as a supplemental heat source in conjunction with a
temperature.
primary heat source.
Unit is designed to be used as a supplemental heat source in conjunction with a
Improper use of unit
primary heat source.
Your unit should always be positioned on an inside wall with proper insulation.
Location
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
The back and side of the heater should be greater than 6 inches away from
Location
objects for proper air intake.
Use of surge protector/
Plug unit directly into the wall outlet.
extension cord.
Defective control panel
Replace control panel circuit board.
circuit board.
Defective control panel
Replace control panel circuit board.
circuit board.
Defective control panel
Replace control panel circuit board.
circuit board.
No batteries or battery
Change the remote batteries.
power.
Operate remote transmitter at a slow measured pace. Press the remote control
Poor signal.
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Operate the remote at a distance less than 20 feet from the front of the
Distance.
appliance; point the remote at the control panel.
7
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