Return Material Authorization. In the event that you need to return your Product for repair or replacement,
RISCO will provide you with a Return Merchandise Authorization Number (RMA#) as well as return
instructions. Do not return your Product without prior approval from RISCO. Any Product returned
without a valid, unique RMA# will be refused and returned to the sender at the sender's expense. The
returned Product must be accompanied with a detailed description of the defect discovered ("Defect
Description") and must otherwise follow RISCO's then-current RMA procedure published in RISCO's
website at www.riscogroup.com in connection with any such return. If RISCO determines in its reasonable
discretion that any Product returned by customer conforms to the applicable warranty ("Non-Defective
Product"), RISCO will notify the customer of such determination and will return the applicable Product to
customer at customer's expense. In addition, RISCO may propose and assess customer a charge for testing
and examination of Non-Defective Product.
Entire Liability. The repair or replacement of Products in accordance with this Limited Warranty shall be
RISCO's entire liability and customer's sole and exclusive remedy in case a material defect in a Product is
discovered and reported as required herein. RISCO's obligation and this Limited Warranty are contingent
upon the full payment by customer for such Product and upon a proven weekly testing and examination of
the Product functionality.
Limitations. This Limited Warranty is the only warranty made by RISCO with respect to the Products. The
warranty is not transferable to any third party. To the maximum extent permitted by applicable law, this
Limited Warranty shall not apply and will be void if: (i) the conditions set forth above are not met
(including, but not limited to, full payment by customer for the Product and a proven weekly testing and
examination of the Product functionality); (ii) if the Products or any part or component thereof: (a) have
been subjected to improper operation or installation; (b) have been subject to neglect, abuse, willful damage,
abnormal working conditions, failure to follow RISCO's instructions (whether oral or in writing); (c) have
been misused, altered, modified or repaired without RISCO's written approval or combined with, or
installed on products, or equipment of the customer or of any third party; (d) have been damaged by any
factor beyond RISCO's reasonable control such as, but not limited to, power failure, electric power surges,
or unsuitable third party components and the interaction of software therewith or (e) any failure or delay in
the performance of the Product attributable to any means of communication provided by any third party
service provider, including, but not limited to, GSM interruptions, lack of or internet outage and/or
telephony failure. BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND RISCO
SHALL NOT BE HELD RESPONSIBLE OR LIABLE IN RELATION THERETO, AND THE ONLY
WARRANTY APPLICABLE THERETO, IF ANY, IS THE BATTERY MANUFACTURER'S WARRANTY.
RISCO does not install or integrate the Product in the end user's security system and is therefore not
responsible for and cannot guarantee the performance of the end user's security system which uses the
Product or which the Product is a component of.
This Limited Warranty applies only to Products manufactured by or for RISCO. Further, this Limited
Warranty does not apply to any software (including operating system) added to or provided with the
Products or any third-party software, even if packaged or sold with the RISCO Product. Manufacturers,
suppliers, or third parties other than RISCO may provide their own warranties, but RISCO, to the extent
permitted by law and except as otherwise specifically set forth herein, provides its Products "AS IS".
Software and applications distributed or made available by RISCO in conjunction with the Product (with or
without the RISCO brand), including, but not limited to system software, as well as P2P services or any
other service made available by RISCO in relation to the Product, are not covered under this Limited
Warranty. Refer to the Terms of Service at: https://riscocloud.com/ELAS/WebUI/UserLogin/License for
details of your rights and obligations with respect to the use of such applications, software or any service.
RISCO does not represent that the Product may not be compromised or circumvented; that the Product will
prevent any personal injury or property loss by burglary, robbery, fire or otherwise, or that the Product will
in all cases provide adequate warning or protection. A properly installed and maintained alarm may only
reduce the risk of a burglary, robbery or fire without warning, but it is not insurance or a guarantee that
such will not occur or will not cause or lead to personal injury or property loss. CONSEQUENTLY, RISCO
SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS
BASED ON ANY CLAIM AT ALL INCLUDING A CLAIM THAT THE PRODUCT FAILED TO GIVE
WARNING.
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