Idiomas disponibles
Idiomas disponibles
the recordings on your computer.
Q14: It is black at night and I can't view anything.
A14:
Please put your finger on the infrared sensor when the camera
is connected with the power. If the red LEDs are on, please
adjust your camera's angle to check it again. It may cause
by the refraction of light. Please make sure IR CUT setting is set
to "auto" on HiP2P (The initial setting is auto). If it doesn't work,
please contact us.
Q15: I want to upgrade the firmware but failed each time.
A15:
The prefixes shall be constant during the process of upgrading
the firmware, you can see the prefixes from camera's setting
"Device Information". Besides, please make sure that the camera
and your computer are under the same network. If you are not
sure which firmware you need, please send the current firmware
version to inquire us. We will help you.
Q16: How to connect my camera to Alexa? ( Just can setup on the
cameras which support Alexa. )
A16:
Some cameras need to upgrade the firmware first because
some initial firmware doesn't support Alexa. If you don't know
which firmware can support Alexa, please feel free to contact
us. And we will also send you a manual about how to connect
your Alexa.
Q17: What's the URL ( Uniform Resource Locator ) of ONVIF and
RTSP?
A17:
The URL of the camera is 8080 and 554. For example, you
camera IP address is 192.168.1.38, your ONVIF port of main
stream is onvif://192.168.1.38:8080/11 and ONVIF port of
secondary stream is onvif://192.168.1.38:8080/12. Your RTSP port
of main stream is rtsp://192.168.1.38:554/11 and RTSP port of
secondary stream rtsp://192.168.1.38:554/12.
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