Roborock Q7+ Manual Del Usuario página 12

FAQs
Problem
Unable to power on
Unable to charge
Slow charging speed
Unable to return to dock
Abnormal behavior
Noise during cleaning
Poor cleaning performance
and/or leaking dust
Unable to connect to WiFi
Solution
• Battery low. Put the robot on the dock and charge it before use.
• Battery temperature too low or too high. Only use the robot within the range of 4-40°C
(39.2-104°F).
• If the dock is not receiving power, check that both ends of the power cable are
properly connected.
• If the contact is poor, clean the charging contacts of the dock and the robot.
• Confirm that the dock indicator is on.
• To maintain the battery life, the robot automatically reduces the charging speed when
it is charged in an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
• There are too many obstacles near the dock. Move it to an open area.
• The robot is too far from the dock. Place it closer and retry.
• Restart the robot.
• The main brush, side brush, or main wheel may be jammed. Turn off the robot and
clean them.
• The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up and needs cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
• Current device not supported. Find the supported models in the app.
• Unable to connect to WiFi. There may be an error with your router settings. Contact
Roborock Customer Service for help with troubleshooting.
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