Completely read through the manual and troubleshooting guide before
contacting Customer Service.
Problem
Vehicle does not run
Vehicle only runs for a
short time
Vehicle runs slowly
Motor or gearbox making
grinding noise
Vehicle unable to drift
Troubleshooting Guide
Potential Cause
Battery is low
Battery terminal
connector loose or
detached
Battery not charged
Electrical Components
Broken
Battery is dead
Motor is damaged
Undercharged battery
Overcharged battery
Battery is old
Battery is not fully
charged
Battery is old
Too much weight on
vehicle
Harsh conditions
Wheel is Worn
Motor or gear damage
Support wheel screw is
loose
Support wheel is worn
Solution
Recharge the battery
Reconnect battery connector
Recharge Battery
Call Customer Service for
troubleshooting
Call Customer Service for
replacement battery
Call Customer Service
Ensure a secure connection
when the battery is
recharging. Recharge for at
least 8-12 hours
Never charge the battery for
more than 30 hours
Replace battery
Ensure a secure connection
when the battery is recharging
Call Customer Service to
order replacement battery
Reduce weight on vehicle
(Max. Weight: 35 kg / 77 lb)
Operate the vehicle on level
ground and safe surfaces
Call Customer Service
Call Customer Service
Tighten the screw
Replace caster wheel
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