Troubleshooting - Shure IntelliMix SMC820 Manual Del Usuario

Audio
Problem
Channel Status LED = Flashing Red
Distorted audio
Mix Output meter = Clipping
Channel LEDs in Channel Meter
mode (front panel) = Off
No Audio/Faint Audio
Mix Output meters = Off
Network
Problem
Device not appearing in Shure Web
Device Discovery application
Can't Connect to the GUI
Device appears in Shure Discovery
application, but web browser cannot
connect to the device
GUI is taking a long time Browser opens but the GUI is slow
to load to load
Indicators are moving slowly or not
GUI is slow
displaying in real time.
Network Audio and Link Groups
Problem
Network audio is missing
Network Audio LED
or distorted
No audio output for
AutoMix Link LED
mixers in a Link Group
Hardware
Problem
Can't make adjustments
lockout
to the mixer
No LEDs are turning on Power button = On
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website at www.audinate.com.
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All manuals and user guides at all-guides.com

Troubleshooting

Indicator
• Set Analog Input to a lower level
• Turn down master gain
• Check cables
• Enable Phantom power for condenser microphones
• Check Input Gain Level
• Ensure mix is unmuted
• Turn up Master volume knob
• Check channel routing from IntelliMix tab of the GUI
• Check Link Group and Network LEDs (see Link Groups).
Indicator
• Ensure the mixer is powered
• Properly connect the Primary port to the computer's network
• Turn off other network interfaces not used to connect to the mixer (including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• Download latest version of Adobe Flash
• Ensure PC and mixer are on the same subnet
• Set the computer gateway to 0.0.0.0
• Set the router to not send default gateway as a part of DHCP
• Manually set the computer to a static IP address on the same network as the mixer
• Ensure that five or less windows are open to the same GUI
• Disable software meters from GUI Preferences tab
• See Network section for properly setting up the network
Indicator
Green
Flashing Green
Red
Off
Green
Flashing Green
Off
Indicator
• Press and hold lockout button on the back panel for 5 seconds to disable the
lockout.
LED = Red
• If the mixer is still locked, open the GUI and uncheck the Hardware Lockout button
in the Preferences tab.
• Uncheck No Lights Mode from the GUI Preferences tab
Solution
Solution
Solution
• Check channel and mix gain
• Ensure the mixer has a stable network connection
• Use Dante Controller software (DC) to verify channel subscriptions
• Check master clock in DC
• Use DC to properly route audio channels
• Turn up master gain control
• Check Global/Local setting for the Mix Outputs
• Wait until the group has reconfigured
• Ensure the mixer has been assigned to a Link Group from the Link
Group tab of the GUI
Solution