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3. Appendix: Troubleshooting Guide
Error Messages
Overview
Error codes will be displayed on the LCD panel if the machine has a problem. These can be viewed by a
customer.
Error Messages List
Message
2XXX14
ADF Cover Open
Close ADF Cover
ADF Orig. Misfeed
Open ADF Cover
and remove paper.
16
Causes
The machine was not able to print
the received fax, or the machine's
memory reached capacity while
receiving a fax because the
document was too large.
The ARDF/ADF cover is open.
An original has been jammed
inside the ARDF or ADF.
Solutions
• The paper tray was empty. Load
paper in the paper tray. See User
Guide.
• The tray set for [Select Paper Tray]
under [Fax Features] did not contain
A4, Letter, or Legal size paper. Load
valid size paper in the tray, and
configure the paper size settings
under [System Settings] accordingly.
• A cover or tray was open. Close the
cover or tray.
• There was a paper jam. Remove the
jammed paper. See User Guide.
• A print cartridge was empty. Replace
the print cartridge. See User Guide.
• The received fax was too large. Ask
the sender to resend the document in
parts as several smaller individual
faxes, or to send at a lower
resolution.
Close the cover completely.
• Remove jammed originals, and then
place them again. See User Guide.
• Check the originals are suitable for
scanning. See the user's guide.
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