ioGiant AX1800 Guía De Instalación Rápida página 46

FAQ
Q1. What should l do if l cannot access the web management page?
• In case you are accessing via your smartphone, please turn the cellular
data off.
• Reboot your router and try again.
• If the computer is set to a static IP address, change its settings to obtain
an IP address automatically.
• Verify that http://iogiantwifi.com is correctly entered in the address bar of
web browser. Alternatively, enter http://192.168.0.1 in the web browser and
press Enter. Please do not input them by mistake in the search bar of your
search engine.
• Use another web browser and try again.
• Disable and enable the network adapter being used.
Q2. What should I do if I cannot access the Internet?
• Reboot your modem and router, then try again.
• Check if your Internet is working normally by connecting a computer
directly to the modem by using an Ethernet cable. If it is not, contact your
Internet service provider.
• Log in to the web management page of the router, and go to the
"Internet Status" map to follow the on-screen guide to fix your connection
failure.
• For cable modem users, log in to the web management page of the router.
Go to System Settings > WAN Settings > MAC Address >
Select "Clone Local MAC Address" > and click Save. Then reboot both the
modem and the router.
Q3. How to change my SSID (network name) and WiFi password?
• If you are using the "ioGiant WiFi" app, please go to Tools >
Routing Settings > WiFi Name & Password
• If you are using a web browser, please go to WiFi Settings >
WiFi Name & Password
Q4. How do l restore my router back to its factory default settings?
• When the router is fully powered on, use a pin to press and hold the
RESET button on the back for 8 seconds until the Power LED blinks.
• Alternatively, log in to the web management page of the router, go to
System Settings > Reboot and Reset > Click Reset. The router will
restore back to factory default settings automatically.
Q5. What should l do if l cannot find my Wi-Fi network?
• Make sure your router is powered on.
• Try with another Wi-Fi device to double-check.
• Please make sure you have not selected to "Hide" your SSID
(wireless network name). In this case, please use an Ethernet cable to
connect a computer to LAN port of router, go to WiFi Settings >
WiFi Name & Password > Uncheck the "Hide" box for your specified
WiFi Name.
Q6. What should l do if l cannot find my 5GHz Wi-Fi network?
• Your Wi-Fi device or network adapter being used need to support 5GHz
connection.
Q7. What should I do if I forget my web management page password?
Please refer to Q4 to reset your router back to factory default setting,
then use "ioGiant WiFi" app or launch your web browser to visit
http://iogiantwifi.com to create a new login password.
Q8. What should I do if I forget my WiFi network password?
• If you have not changed the default wireless password, it can be found on
the label at the bottom of the router.
• Connect a computer directly to the router using an Ethernet cable. Log in
to the router's web management page at http://iogiantwifi.com, and go to
WiFi Settings > WiFi Name & Password to retrieve or reset your wireless
password.
For more troubleshooting information or a more detailed user manual, please
visit iogiant.vip/router-faq