Technical Support - D-Link DVS-310-1 Guia De Instalacion

Troubleshooting
1. Why is the Power LED not lighting up?
The power supply used might be at fault. Confirm that you are using the provided power supply, which is
DC 12V, for the Video Encoder. Also verify that the power supply is securely connected. If the device is
functioning but the LED is not illuminated, the LED may be disabled. Open the firewall configuration page
and click MAINTENANCE. At the bottom of the page, there will be an option to turn on or turn off the LED.
2. Why does the Video Encoder work locally but not remotely?
This might be caused by firewall protection. Check with your system administrator to see if you are behind a
firewall. The firewall may need to have some settings changed in order for the Video Encoder to be accessible
outside your LAN. Make sure that the Video Encoder is not conflicting with any Web server you may have running
on your network. The default router setting might be another possible reason. Check that the configuration of
your router's settings allow the video encoder to be accessed outside your local LAN.
3. Why are no images available through the Web browser?
ActiveX controls might be disabled within Internet Explorer. Check that ActiveX has been enabled in the Internet
Options menu. You may also need to change the security settings on your browser to allow the ActiveX plug-in
to be installed. If you are using a version of Internet Explorer before version 6.0, you will need to upgrade
Internet Explorer in order to view the streaming video transmitted by the video encoder.
(For further troubleshooting, please refer to the User manual on the CD ROM.)
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am – 05.30pm)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)

Technical Support

United Kingdom (Mon-Fri)
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Ireland (Mon-Fri)
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Internet
http://www.dlink.co.uk
ftp://ftp.dlink.co.uk
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