Troubleshooting - HAMPTON BAY EST-13-10-Y Guía De Uso Y Cuidado

Troubleshooting

If you have any questions regarding the product, please call Hampton Bay Customer Service, 855-HD-HAMPTON, 8 a.m. – 6 p.m. EST,
Monday – Friday.
Problem
The stove does
not operate.
The power light is ON but
the flame effect is not
visible.
The heater is not
operating.
There is excessive noise
when the heater is
operating.
Possible Cause
□ The stove is not plugged in.
□ A circuit breaker is tripped or a fuse
blown.
□ The ON/OFF switch is defective.
□ There is loose wiring.
□ The stove is not operating correctly.
□ There are loose light bulb(s).
□ There are burnt out light bulb(s).
□ The stove is not operating correctly.
□ The heater switch is defective.
□ The heater assembly is defective.
□ There is loose wiring.
□ The vents are dirty or clogged.
□ The fan is defective.
□ The heater assembly is defective.
Corrective Action
□ Make sure the fireplace is plugged in
to a standard 120V outlet.
□ Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Tighten the light bulb(s).
□ Replace the light bulb(s).
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Unplug the unit. Clear the vent area of dust and
debris. Wait ten minutes, plug the unit in again and
turn on the heater.
□ Call customer service.
□ Call customer service.
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