Factory Default Reset; Troubleshooting - Schlage MT20W Guia Del Usuario

Factory Default Reset

Factory Default Reset
To complete a factory default reset for the MT20W reader, disconnect
and reconnect the USB cable. After the reader beeps three times,
present a "MT20W Factory Default Reset" card (CE-000-040).

Troubleshooting

Problem
No beeps or
blinks when
presenting a
card.
Fast blue flash
followed by solid
red inidcator.
Cannot connect
with ENGAGE
mobile app.
Three beeps
not heard when
writing card
data.
Solid red
2 red flashes to
solid red with
two short beeps.
Possible Cause
Cable not connected
to powered USB port.
Wi-Fi not connected.
Wi-Fi access point
issues.
Device deleted from
account.
Card removed before
data was written.
Wi-Fi or USB is not
connected.
The ENGAGE desktop
app is not launched or
connected.
Failed connection to
host server.
Schlage • MT20W Enrollment Reader User Guide • 9
Solution
Verify the USB cable is connected
to a powered USB adapter or a
computer's USB port.
Verify Wi-Fi settings with ENGAGE
mobile app.
Verify you can connect to the
access point from another device
with the same settings and present
the card again. Try moving MT20W
closer to the access point.
Complete a Factory Default Reset.
See "Factory Default Reset" on
page 9.
Leave card on reader until three
beeps are heard.
Ensure the indicator is blue. If not,
check for Wi-Fi connection issue
troubleshooting steps if connected
via USB, start the desktop app.
Launch the ENGAGE desktop app.
Check host address within MT20W
settings in the ENGAGE™ Mobile
application.