■ FAQs
When charging the charging case, the battery icon does not display
•
Please ensure the charging case is correctly connected with power source.
•
If the earbuds are not used for a long time, the battery will not respond at
once. At this time, recharge for about 30 minutes to back to the charging
state.
No sound
•
Check if the earbuds are operating.
•
Check if the earbuds volume are at an appropriate level.
•
Check if the earbuds are correctly connected with mobile phone.
•
Check if the earbuds are operating within a normal working range.
The call quality of the earbuds are not good.
•
Check if mobile phone is in an area with strong signal.
•
Please ensure the earbuds are within e ective distance (10m) and no
obstacle between the earbuds and mobile phone.
When playing music, cannot control pause/play/previous/next track
via the earbuds.
•
Please ensure the paired device support AVRCP (Audio/Video Remote Control
Pro le) pro le.
Tap sensitivity is not good
•
Please make sure to touch in the e ective tap zone of the earbuds and the
intensity/angle is moderate; if the tap sensitivity setting of this earbuds does
not meet your usage habits, you can adjust it to suit your tap sensitivity in
EDIFIER CONNECT.