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Warranty coverage
If you encounter a problem:
A contact form and complete FAQs are available in the support section of our website:
If none of this has helped you to solve your problem, please contact your reseller.
For security reasons, only our technical department is authorized to make repairs. As
a result, we do not sell any spare parts.
The LOGICOM supplier warranty is valid for normal use of the device as defined in
the instructions for a period of 24 months.
This warranty excludes damage caused by external circumstances.
Specifically, the warranty does not apply if the device is damaged as a result of a
bump or drop, an operating error, a connection that does not comply with these
instructions, lightning, a surge, or inadequate protection against heat, humidity, or
freezing temperatures.
The warranty is applicable in mainland France only.
• The warranty does not cover user guides, applications, adjustments, content, or any form
of data.
• The warranty does not cover normal wear of the product. (Screens and batteries)
• The warranty does not cover damage to the product caused by improper use, including
damage caused by objects, pressure, or dropping.
• The warranty does not cover use of the product that does not comply with the precautions
for use outlined in the user guide.
• The warranty does not cover damage caused to the product by another connected product
or simultaneously used product, or by an accessory or software not provided by Logicom.
• The warranty does not cover all damage caused to the battery.
• The warranty does not cover the product or its accessories if it has been disassembled or
modified in any way.
• The warranty does not cover products that cannot be identified by their serial numbers. If
this information has been removed, erased, modified, or rendered illegible, the warranty is
void.
• The warranty does not cover damage caused to the product by exposure to moisture, to
extreme heat or cold, to corrosion, to oxidation, or to any form of liquid.
• The warranty does not cover any damage to the MicroSD reader.
The legal warranty for hidden defects is applicable in compliance with Articles 1641 to
1649 of the French Civil Code. The legal warranty for conformity is applicable in
compliance with articles L.211-1 to L.211-4 of the French Consumer Code.
Should you wish to return the product to the after-sales service and do not have the original
packaging, ensure that the packaging you use provides optimal protection.
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