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Troubleshooting
Operation
PROBLEM
No power, logs do not glow.
E1 displayed on control panel.
E2 displayed on control panel.
E3 displayed on control panel.
Fan motor continues to blow
after unit is powered off.
Power cord gets warm to the
touch.
POSSIBLE CAUSE
The unit does not have power.
The overheat protection device
has been engaged.
The ambient temperature
sensor is broken or not
working correctly.
Child lock function is activated.
Normal operation.
Normal operation.
CORRECTIVE ACTION
Check that unit is plugged into a standard 120 volt outlet. Then make sure
power is set at "ON" position.
Unplug the unit and wait 5-10 minutes to allow the sensor to reset itself.
Plug the unit back in and turn on the heater. If the problem persists, call
customer service.
Unplug the unit and wait 5-10 minutes to allow the sensor to reset itself.
Plug the unit back in and turn on the heater. If the problem persists, call
customer service.
To deactivate the Child Lock function, hold the Power button for 10
seconds.
This is a standard feature; the blower runs for an additional 20 seconds to
ensure heat will not be trapped inside the unit.
This is normal for a heater appliance as it requires more current to
operate. Check the connections of the appliance cord and the outlet.
Make sure the plug ts tightly into the outlet. During use, check the plug
and outlet frequently to determine if it is HOT; if so, discontinue use of the
appliance and consult with a quali ed electrician to check or change the
overheating outlet(s).
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Please contact 1-800-986-3460 for further assistance.
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