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TROUBLESHOOTING
PROBLEM
Hot and cold are reversed.
There is no or a low water
flow.
There is leaking or dripping
from the spout.
There is only hot water or
only cold water from the
spouts.
Water comes out of the
showerhead during tub fill
mode.
The temperature range is
restricted.
Unable to install the handle
or the handle rubs against
the escutcheon.
The handle is hard to turn.
POSSIBLE CAUSE
Lines reversed or cartridge installed up-
side down.
One or both water supplies are not turned
on.
Grommets not sealing properly.
Misplacement of temperature limit stops.
Balancing spool stuck.
The pipe is incorrect.
The distance between the valve and the
showerhead is less than 46 in.
There are too many elbows or something
else that is restricting the flow of water
exiting the valve.
There is a restriction between the valve
and the tub spout.
The valve is installed upside down.
The handle (more common in knob mod-
els) is installed upside down.
Temperature limit stop is out of position.
The valve is installed too far back from the
finished wall.
The cartridge stem is difficult to rotate.
Rotate the cartridge stem 180° so that the
notch is facing down towards the drain.
Turn both water supply valves counter-
clockwise to the on position.
Replace the cartridge.
Reinstall the temperature limit stops over
the cartridge stem when the round pit on
the stem faces upward.
Replace the cartridge.
Change the pipe to IPS or copper.
The distance from the showerhead and
valve moved to at least 46 in.
Change or remove anything restrictive.
Remove the tub spout and flush out debris
and/or replace the undersized line or fit-
tings.
Remove the valve and reinstall it using the
correct orientation.
Remove the handle, rotate it 180°, and
re-install.
Reposition the temperature limit stop to the
desired temperature position.
Contact the Customer Service Team and
1-800-288-4002 for assistance.
Replace or lubricate the cartridge.
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CORRECTIVE ACTION
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Solución de problemas
