Troubleshooting - Howard Leight VeriPRO Guía De Referencia Rápida

4.0 Troubleshooting

VeriPRO System Problem
Overall Problems with hardware, software loading, computer
compatibility.
Headphones Hissing or popping sound in headphone.
Headphones The tones are heard in both ears at the same time,
instead of just one ear at a time.
Audio Processor Power LED display does not light.
Software When program launches, there is a warning box:
System May Not Be Properly Calibrated.
Sounds No tones are audible.
14
Recommendation
Contact VeriPRO Technical Support.
Due to the high output levels required for the VeriPRO headphones, some background
hissing or popping sounds are normal. Since VeriPRO tests above threshold levels,
these headphone noises do not affect the test results.
Reconnect the headphone cable to the audio processor. Make sure the cable is fully
inserted — partial insertion will cause the signal to be heard in both channels
simultaneously.
The LED will light whenever power is going into the audio processor. If the LED is not
on, try reconnecting the mini-USB cable to the USB port on your computer and to the
audio processor.
VeriPRO cannot identify the correct audio processor or headphone.
• Make sure only the VeriPRO audio processor and VeriPRO headphones are used with
the software.
• Check all cable connections. Reconnect the headphone cable to the audio processor.
Make sure the cable is fully inserted — partial insertion will cause the signal to be
heard in both channels simultaneously.
• Check all cable connections.
• Restart the VeriPRO software, allowing your computer to recognize the VeriPRO
hardware ["New Hardware"] to be found by the operating system.