EN
18
Picture and sound
Abnormal picture
Multimedia Player
"This file is invalid"
appears or audio is
normal but video is
abnormal
"Unsupported
audio" appears or
video is normal but
audio is abnormal
Network
Network failure
Solution
•
For no colour or poor picture quality, you may:
1. Adjust the colour option in menu settings.
2. Keep the TV at a sufficient distance from
other electronic products.
3. Try another channel, maybe it is an exit
broadcasting signal problem.
•
Poor TV signal (grainy or pixeled)
1. Check the signal cable and adjust the
antenna.
2. Fine-tune the channel.
3. Try another channel.
Solution
•
The media file may be damaged, check if
the file can be played on the PC.
•
Check if video and audio codec is
supported.
•
The media file may be damaged, check if
the file can be played on the PC.
•
Check if video and audio codec is
supported.
Solution (may not be available)
•
Check if the router works well.
•
For models requiring a USB dongle to
connect to the Internet, check if the USB
dongle is properly connected.
•
Make sure the TV has connected to the
router successfully.