Troubleshooting
Check the below table first when a malfunction is suspected.
Symptoms and questions
The power won't switch on.
Spots which look like light leaking can be seen on the edges
of the clock screen.
The time setting is wrong.
6
It takes a long time for images to be displayed after the power
has been turned on.
It takes a long time to move from one image to the next.
I can't copy more files even when there is excess capacity to
use in the internal memory.
I've connected an external memory device (USB memory
device or SD memory card) but it doesn't work.
Vertical pictures are displayed horizontally.
JPEG files are not displayed.
Some pictures are not displayed as a slideshow.
The picture size changes when I rotate it.
The picture looks stretched horizontally or vertically.
Previews are too slow.
Slide show effects are displayed when I have saved only one
picture I want in the memory card or when I pause the slide
show with multiple pictures saved in the memory card.
In what order are the pictures, which are saved in the
memory card, displayed?
The slide show doesn't start automatically.
I have set <Auto Picture On/Off> but the screen doesn't
switch on automatically.
The pictures I copied from a USB memory or SD card onto
the internal memory have changed in resolution and file size.
The digital frame is not recognized as a removable disk when
I connect it to a PC with the USB cable.
Product Specifications
Classification
Model name
Panel
Type
Resolution
Supported format
Internal memory
USB
Power
Rating
supply
Power consumption
General
Size (Width x height x depth)
Weight
The product design may differ according to the model, and specifications are subject to change without prior notice for product performance
enhancement.
This device is a Class B digital apparatus.
Ensure that the power cable is correctly connected.
Black LCD panel screens by nature can have this effect, which is not a defect.
The current time setting can be erased if the power adaptor is disconnected for
a prolonged period of time. Keep the power adaptor connected.
It is recommended to reduce the picture resolution.
You may be unable to copy files if the FAT section of the internal memory is
damaged. Try again after formatting the internal memory.
• SPF-87H can be used by connecting the power adapter instead of the USB
cable.
• Ensure that the external memory device has been connected properly or try
formatting it.
• Ensure that JPEG files are saved in the external memory device.
• Abnormal picture files (0 Kbyte, broken JPEG) will not be displayed on the
screen.
• The connected external memory device is not supported. Try another storage
device.
Ensure that the <Portrait Photo Mode> option is set correctly in <Settings> -
<Photos>.
• Progressively saved JPEG files or JPEG files saved as CMYK color
coordinates will not be displayed.
• Images edited by a JPEG image editor (Photoshop, Paintshop, etc.) may not
be displayed normally. Edit the image on a PC, convert back to JPEG format,
save, and try again.
This product can accommodate a maximum of 4,000 pictures. Any excess
pictures will not be recognized and will not be displayed as a slide show.
The picture size changes automatically depending on the rotation angle (90°,
-90°) in order to display the entire image on the screen.
Press [MENU] on the slide show screen. Go to <Settings> - <Photos> -
<Aspect Ratio> and change the setting to <Original Fit> and check again.
Previews may be slow for large-sized images and multiple images.
The slide show effects will be displayed automatically in order to protect the
panel. This is not an error.
They are arranged according to the file names. The slide show display order
is determined in the order of number, upper-case letter, and lower-case letter.
Please note that a file name of up to only 25 characters can be recognized.
Ensure that the <Startup Mode> is set to <Slideshow> in <Settings> - <General>.
• Ensure that the current time has been set correctly.
• The screen will not switch on automatically if you have turned the digital
frame off by pressing [ ] when <Auto Picture On/Off> has been set. The
screen switches on automatically only if the power has been switched off
automatically at the Auto Picture Off time.
This product is designed to reduce the file size of high-resolution pictures to fit
the screen's ideal resolution when they are copied onto the internal memory.
If you want to disable the settings, you can change to the original size by
selecting <Settings> - <General> - <Frame Memory Copy>.
The SPF-87H has 2 USB connectors. You must connect the USB connector
[
] because the digital frame will not be recognized as a removable disk if
only the auxiliary power (DC 5V) connector is connected to a PC.
SPF-87H
8" TFT LCD
800 x 480
JPEG (Progressive or CMYK type pictures are not supported.)
1 GB
Host (USB 2.0) / Device (USB 2.0)
External DC power supply device (12 V)
General: 5.3 W / Power off: Under 1 W
236.0 x 159.4 x 23.0 mm
500 g
Causes and corrections
Details
SPF-107H
10" TFT LCD
1024 x 600
General: 5.9 W / Power off: Under 1 W
280.0 x 188.0 x 23.0 mm
600 g