Troubleshooting
PROBLEM
POSSIBLE CAUSE
Unit does not
1. Power is not
start when
full of
condensate
2. Pump impeller is
Condensate is
1. Power is not
overflowing
from unit
2. Pump is in overflow
3. Pump is not level.
4. Outlet flow is
5. Pump impeller is
Pump will not
1. The pump is
shut off
2. Outlet flow is
Red LED does
1. Power source
not illuminate
2. Factory defect
supplied to pump.
not turning.
supplied to pump.
condition.
blocked.
not turning.
in overflow
condition.
blocked.
wiring incorrect.
CORRECTIVE ACTION
1. Ensure that power is supplied to pump. A
green LED indicator on top of pump cover
will show that power is supplied and that
pump is ready.
2. Clear any blockage in impeller housing.
If problem persists, motor is stuck. Return
pump to place of purchase if under
warranty.
1. Ensure that power is supplied to pump. A
green LED indicator on top of pump cover
will show that power is supplied.
2. The inlet flow to condensate pump is
exceeding outlet flow. Check to ensure
that pump safety switch (alarm circuit) is
connected to appliance. The safety switch
connection will shut off appliance in this
condition.
3. Check to ensure that pump is level. If
pump is not level, it may not activate,
causing water to overflow from tank.
Place unit on a flat and level surface.
4. Check outlet tubing to ensure that it is not
kinked or blocked. Clear blocked tubing
of slime and debris. Clean inlet and outlet
piping.
5. Clear any blockage in impeller housing.
If problem persists, motor is stuck. Return
pump to place of purchase if under
warranty.
1. The inlet flow to condensate pump is
exceeding outlet flow. Check to ensure
that pump safety switch (alarm circuit) is
connected to A/C or dehumidifier unit. The
safety switch connection will shut off A/C
or dehumidifier unit.
2. Check outlet tubing to ensure that it is not
kinked or blocked. Clear blocked tubing
of slime and debris. Clean inlet and outlet
piping.
1. Check power source wiring. HOT and
NEUTRAL may be reversed.
2. Return pump to place of purchase if under
warranty.
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