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MAINTENANCE
Microcut shredders require regular oil lubrication for optimal performance and extended lifespan. We
recommend you oil your shredder once a month. Your basic vegetable or cooking oil (nothing flammable
or petroleum based) can be drizzled onto a few sheets of paper and fed into the shredder.
DO NOT SPRAY OR KEEP ANY AEROSOL PRODUCTS IN OR AROUND THE SHREDDER.
DO NOT USE CANNED AIR.
Be sure to periodically empty the wastebasket to avoid overloading and damaging
the cutting mechanism.
CLEANING:
• ALWAYS UNPLUG THE SHREDDER BEFORE CLEANING!
• Only clean the shredder by carefully wiping the unit with a dry soft cloth or towel.
• Do not clean or immerse shredder in water. Having the unit wet may result in damage or
malfunction to the electrical components. If the shredder happens to get wet, be sure to completely
dry the unit immediately with a cloth or towel.
• Never use anything flammable to clean the shredder. This may result in serious injury or damage to
the product.
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TROUBLESHOOTING
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you
continue to have problems, contact customer support at our Service Center. DO NOT ATTEMPT TO
REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product warranty.
The shredder does not work at all.
a) Make sure the unit is plugged in and that the outlet it is plugged into is in good working order.
b) Overheating with extended use: In the event that the shredder has shred continuously
beyond the maximum running time and overheating, the unit will automatically shut off. If this
happens, switch the shredder Off for 30 minutes or longer before resuming normal operation.
c) Shredders with pull-out wastebaskets feature a safety power cut off upon bin removal. Shredder will
not function unless the pull-out wastebasket is pushed in all the way and properly set back into place.
Make sure the pull-out wastebasket is properly set back into place and the green "Power On" indicator
is lit. Shredder will also not run if the wastebasket is full and needs to be emptied.
d) Be sure to not tilt the cover completely open beyond the preset position, otherwise
the ShredSafe™ power cut off feature will be activated and the shredder will be
inoperable.
e) When the "Basket is Full", the RED light will indicate it needs to be emptied. While lit, the shredder
will be inoperable until the wastebasket is cleared.
f) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed
directly into the center area to activate the machine (especially applies to smaller pieces of paper or
credit cards).
The shredder runs in "Rev" mode but not in "Auto" mode.
a) While in "Auto" mode, the motor will not start running until paper is inserted into the feed slot. Set
the unit to "Auto" and insert paper to be shredded. It is normal for the motor to run for a moment after
setting it to "Auto" but it should stop until paper is inserted. The trigger that activates the shredder in
Auto mode is located directly in the center of the slot. If the paper you are inserting is narrow, it may
not be hitting the switch. It is possible that the trigger, which activates the shredder, has become
blocked with paper. Insert an index card, directly in the center of the feed slot, and apply force. This
will usually clear any paper blocking the switch and force the switch closed.
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