General Troubleshooting - i-SENS KetoSens Manual Del Usuario

Message What It Means
An electronic error
occurred during the
test.
Note: If the error messages persist, contact Customer Service:
1-800-429-5001 Mon–Sat, 9 am–9 pm EST. At all other times
or in case of emergency, contact your healthcare professional
or emergency medical response.
44 www.i-sens.com
What To Do
Repeat the test with a
new test strip. If the
error message persists,
contact Customer
Service at 1-800-429-
5001 Mon–Sat,
9 am–9 pm EST.

General Troubleshooting

Problem
• Check whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
The display is blank
strip port.
even after inserting
• Check if the appropriate test strip
a test strip.
was used.
• Check whether the batteries are
inserted with the + side facing up.
• Replace the batteries.
The test does not
• Check if the confirmation window is
start even after
filled completely.
applying the blood
• Repeat the test after inserting a new
sample on the test
test strip.
strip.
• Repeat the test after inserting a new
test strip.
The test result does
• Check the expiration date of the test
not match the way
strip.
you feel.
• Perform control solution test.
Note:
If the problem is not resolved, please contact Customer
Service: 1-800-429-5001 Mon–Sat, 9 am–9 pm EST. At all
other times or in case of emergency, contact your healthcare
professional or emergency medical response.
Troubleshooting
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