Wiseup WIFI31 Manual Del Usuario página 16

Q2: The camera does not record any video to the Micro SD card?
A2: Please power off the camera, take out the Micro SD card and format it, then insert it to the
SD card slot again, power on the camera again.
Q3: Why does the WAN mode setup fail?
A3: Please make sure your network is in a good condition. Plus, the WIFI network the camera
is configured with can't be the same with one you connect your phone to.
Q4: What can I do if I forget the Login password?
A4: Please reset the camera. (See VIII)
Q5: The APP cannot find the camera's UID after choosing "Search (LAN)"?
A5: Ensure your phone or mobile device is still connecting to the camera's WIFI signal. Ensure
your camera is powered by the outlet power supply or the camera is fully charged. Note that we
don't recommend you plug the camera into your PC computer for charging. Your camera will
not work properly that way.
Q6: Why live video screen shows up black and a searching circle spins in center but
nothing ever displays?
A6: a. If your camera is connected to a slow WIFI network, wait 10-30 seconds for live video to
re-appear.
b. On the live video page, please select a lower resolution.
Q7: Live video is not smooth and clear?
A7: Select suitable resolution according to the real time network environment
Q8: How many mobile devices can connect to the camera at the same time?
A8: No limit.
Q9: There is only 1 user, but the camera shows 2 or more users?
A9: a. If you log in very often, the last login record is still in. If you check it every 2-5 minutes,
the camera will show surely the exact numbers of users;
b. For your safety and privacy, please change camera's password for the fi¬rst time use.
Q10: How many cameras are supported on the mobile application?
A10: No limit.