Troubleshooting Guide - Shark Rocket AH452W Manual Del Usuario

TROUBLESHOOTING GUIDE

Customer Service: 800-798-7398
Vacuum is not picking up dirt. No suction or light suction.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before re-inserting into the vacuum.
• Dust Cup may be full; empty Dust Cup.
• Check Motorized Floor Nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the Brushroll.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the Brushroll and restart with the POWER slider switch.
• Open the Suction Control Button on the Motorized Floor Nozzle to decrease suction power.
What does the brushroll indicator light mean?
• Solid Green: The brushroll is on and working as it should.
• Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.
• Flashing Red: The Motorized Floor Nozzle is overheating. Turn your vacuum off and wait for it to cool down.
Brushroll does not spin.
• If Brushroll Indicator Light on the Motorized Floor Nozzle turns red, the Brushroll has stopped spinning. Immediately turn off, unplug vacuum and remove
blockage. Replace the power plug into the electrical outlet and turn the vacuum on.
• If Brushroll Indicator Light on the Motorized Floor Nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact
customer service at 1-800-798-7398.
• Check to make sure the Brushroll was replaced correctly if it had been removed.
• Make sure that the 2-speed POWER slider switch on the handle is properly set to the desired floor setting.
• Ensure hood of the Motorized Floor Nozzle is closed completely.
Brushroll access hood will not close.
• Make sure that the Brushroll was reinserted correctly with the pull tab facing up.
Dust Cup will not latch back onto Motorized Floor Nozzle.
• Make sure both the bottom door and filter access are fully closed. Press firmly in the center of the Dust Cup on the Motorized Floor Nozzle until you hear a
click.
Vacuum turns off on its own or indicator light flashes red.
• This vacuum is equipped with a motor protective thermostat so the vacuum will shut off if it overheats. Should this occur, perform the following steps to
restart the motor thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the Dust Cup and clean filters.
4. Check for blockages in tube, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the POWER slider switch on
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