Frequently asked questions
What do I do if the software installation does not start
automatically?
If TRU-Install does not start automatically, you can start the installation process
manually.
Windows
1. Double-click My Computer (Windows XP) or Computer (Windows Vista) on
your desktop.
2. Click the TRU-Install drive.
3. Under the TRU-Install drive, open the Win folder and double-click the
Setup.exe fi le. Follow the on-screen prompts to install the software.
Mac OS X
If you do not see the 3G Watcher window:
1. Open Finder.
2. Under Devices, double-click 3G Watcher.
3. Double-click the installer package.
Does the latest version of Watcher work with my other
Sierra Wireless modems?
Yes, Watcher is backwards compatible with all Sierra Wireless USB and
ExpressCard modems. It is not compatible with non-Sierra Wireless products. You
can set Watcher to automatically check for updates. For more information, see the
Watcher Help (select Help > Help topics).
When do I use the extension cable?
If the orientation of your computer's USB slot or the thickness of your computer
are such that pressure is applied to the end or side of the modem, you may
damage the modem or your computer. In such cases, do not insert the modem
directly into your computer's USB slot. Use the USB extension cable instead.
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