TROUBLE SHOOTING
Issue
Possible cause
My computer
PhotoMaker is not
does not
plugged into a
recognise
high-speed USB port.
the
You may be using a
PhotoMaker.
USB hub.
My
Your CD drive may not
installation
be set to autorun. Or
disc will not
there may be a
auto start.
problem with the
install CD. Or there
may be a problem
with your CD drive.
My
Time for auto
PhotoMaker
exposure varies
works ok,
according to
but some of
your computer
my slides or
configuration.
negatives
look
overexposed.
30
Resolution
Please make sure that your computer has
a USB 2.0 port, if your computer only has
USB 1.0 then your computer does not
meet the minimun requirements (computer
is too old).
On your PC choose 'My Computer' and
navigate to your CD Rom drive. Run the
menu application file. Check to see if your
CD drive is operating properly. If possible
check another computer to see if the disc
is recognised. Some 'Anti Virus' systems
may block the auto start, please install
manually.
The PhotoMaker self adjusts to your slide/
negative exposure. Wait for the live view
window to stop adjusting for exposure
and then click 'Capture' to get image.
Check your slides or negatives to see if
they may have been overexposed when
originally developed. You may use the
MediaImpression software to adjust or
improve the image quality.
TROUBLE SHOOTING
Issue
Possible cause
My
'Slide' has been
negatives
selected rather than
are scanning
'negative'.
as negatives
and not
full colour
photo's
I found the
Film/Slide size
black edge
tolerance
when seeing
the photo
Your
You download the
software will
similar trial software
expire in XX
from ArcSoft website.
days
My Mac
Your Mac OS is
computer
version 10.4 or
does not
below.
work
with the
PhotoMaker.
Resolution
Ensure that the right media is selected:
Slide or negative is the acquire images
screen. Or change the save location in
which the photos are saved in.
You can crop the photo by using the
provided software, please refer to this
manual on page: 22 and have a look at the
manual fix and crop features.
Uninstall the downloaded MediaImpression
and install the software again from the CD.
Some older Mac OS10.4 versions do not
support the PhotoMaker. Please upgrade to
the latest version OS10.4.11 or above.
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