Troubleshooting - NORPOLE NPPAC12HKM Manual Del Usuario

TROUBLESHOOTING

Please check the following before calling for service.
Problem
Unit does not turn on
when pressing ON/OFF
button.
Unit does not cool Well.
The unit is noisy and
vibrates too much.
The unit makes a
gurgling sound.
Possible Cause
P1 Error Code
In COOL mode: Room temperature
is lower than the set temperature.
The air filter is blocked or dirty.
Exhaust hose is not connected or is
blocked.
The unit is low on Refrigerant.
Temperature setting is too High.
Windows or doors in room are open.
The room area is too large.
There are heat sources inside the
room.
The ground or the unit is not level
The air filter is blocked or dirty.
This sound is caused by the flow of
refrigerant inside the unit.
Troubleshooting
The Water Collection Tray is full.
Turn off and unplug the unit, drain the water from
the Water Collection Tray and restart the unit.
Reset the temperature.
Turn off the unit and clean the filter according to
instructions.
Turn off the unit, disconnect the hose, check for
blockage and reconnect the hose.
Call customer service or service technician.
Decrease the set temperature.
Make sure all windows and doors are closed.
Double-check the cooling area.
Remove the heat sources if possible.
Place the unit on a flat, level surface, make sure
unit is level.
Turn off the unit and clean the filter according to
instructions.
This is normal.
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