My Pond Water Is Still Dirty
If the water in your pond is still not clear after installing your filter, this might be
due to the following:
The filter has not been installed for long enough - it can take a few weeks to
see the full effects of the biological filtration.
Your filter sponges are dirty - consult the maintenance section above on
routine and deep clean instructions for your filter sponges.
The quartz sleeve is dirty - consult the maintenance section above on how to
clean your quartz sleeve.
Your pond is heavily populated - ensure that your pond is not overcrowded.
Your pond water is very dirty - you may need to remove any leaves from your
pond, carry out a water change, or remove widespread algar with the use of
an additional water treatment.
Insufficient pump size - ensure that your water pump is the correct size for
your pond.
No Water Is Coming Out Of The Inlet Hosetail
If the filter is not discharging any water from the inlet, this might be due to the
following:
Outlet Control Dial is set to 'clean' - make sure that the dial is turned anti-
clockwise and set to 'filter'.
Not connected to the mains power supply - ensure that your pond pump and
filter are connected to the mains power supply.
The inlet hosetail is blocked - manually clean the inlet to remove any dirt that
may be blocking it.
If none of the above resolves your issue, or you require spare parts for your
filter, please contact the supplier of your unit.