Care and Maintenance
Troubleshooting
Problem
No power
(AC (mains))
No power
(battery)
Speaker does not connect
with mobile device
No sound from your
speaker
Poor sound quality from
your speaker
Audio plays from the wrong
mobile device (when two
devices are connected)
English-2 0
What to do
Secure the power cord at both ends.
・
Plug the power supply into a live AC (mains) outlet.
・
・
Use the power supply that shipped with your speaker.
Battery may be in protection mode or discharged. Plug the power
・
supply into a live AC (mains) outlet.
On your mobile device:
・
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth menu. Pair again.
Move your mobile device closer to the speaker and away from any
・
interference or obstructions.
Pair another mobile device (see page 15).
・
Clear the speaker's pairing list (see page 16).
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Power on the speaker.
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Increase the volume on the speaker, your mobile device and music
・
source.
Check the pairing list and ensure you are using the correct device.
・
Use a different music source.
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Pair another mobile device (check your mobile device).
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If two mobile devices are connected, pause your other mobile device
・
first.
Move your mobile device closer to the speaker and away from any
・
interference or obstructions.
On your mobile device:
・
- Turn off and on the Bluetooth feature.
- Remove the speaker from the Bluetooth menu. Pair again.
Clear the speaker's pairing list (see page 16).
・
・
Reset the speaker (see page 22).
Check your mobile device for compatibility.
・
Use a different music source.
・
Pair another mobile device.
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Disconnect the second device.
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Move your mobile device closer to the speaker and away from any
・
inference or obstructions,
Check the connected mobile device and ensure you are using the
・
correct device.
・
Pause or quit the music source on your mobile device playing music.
Disconnect the second device.
・