Troubleshooting - Xfinity Interactive 1000VA Manual De Usuario

Troubleshooting

Refer to the table below for solving minor installation and operation issues. If
any abnormal situations occur that are not listed in table below, please call
technical support at 1-888-222-5487 for further assistance.
Symptom
No LED display on
the front panel
Alarm buzzer
beeps
continuously
During a loss of
power, the backup
time is reduced.
Communication
lost between UPS
and computer
* The internal batteries are not user-replaceable. Call technical support at
1-888-222-5487 for servicing information.
Possible Cause
Missing battery
Battery defect
The power cord is
disconnected
Overload of the UPS
Overload of the UPS
Battery voltage is too low Charge battery up to 12 hours
Improper operation of
battery
Software is not installed
properly
Cable is not properly
connected
Charge battery up to 12 hours
Call technical support for
service
Ensure that power cord is
plugged in to outlet
Call technical support for
service
Call technical support for
service
Call technical support for
service
Check the software settings
Check that USB cable is firmly
connected to the computer
13
Remedy