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Troubleshooting
1. I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the installation menu does
not appear automatically. What should I do?
1. For Windows 7, if the installation menu does not appear automatically, click on the Windows
Icon on the bottom left hand corner of the screen, click the "Search programs and files" box,
type D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM
Driver, and then press the ENTER key on your keyboard
2. For Windows Vista, if the installation menu does not appear automatically, click Start, click
the Start Search box, type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter
assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.
3. For Windows 2000/XP, if the window does not appear automatically, click Start, click Run, type
D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive,
and then press the ENTER key on your keyboard.
2. The PS Wizard / PS Utility is unable to see my printer server. What should I do?
1. Double check your hardware connections; make sure that the print server and printer are
powered ON and are properly connected.
2. Click Discover.
3. Disable any software firewall programs (e.g. ZoneAlarm). If your computer is running
Windows 7, Vista, or XP, disable the built in firewall program.
3. I successfully added a printer to my computer and I can print a test page, but I cannot print
anything from Microsoft Word or other applications.
Make sure the printer is set as your default printer.
1. On Windows 7, click the Windows icon
has a check on it.
2. On Windows Vista, click the Start Icon
that your printer icon has a check on it.
3. On Windows XP/2000/20003 Server, click Start and then click Printers & Faxes, verify that your
printer icon has a check on it.
4. My printer does not print the entire document. What should I do?
Windows 7
1. Click on the Windows icon on the bottom left-hand corner of the screen.
2. Click Devices and Printers.
3. Right click on the printer and select Printer Properties.
4. Click the Advanced tab.
5. Uncheck Enable advanced printing features.
6. Click Apply.
7. Click OK.
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Devices and Printers and verify that your printer icon
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Control Panel
Classic View
7
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Printers and verify
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